COMMONLY ASKED QUESTIONS

Can I order products directly from Intel-A-Jib, or do I have to order from a dealer?

 

You can order products directly from Intel-A-Jib, we are here to assist you, give us a call Monday thru Friday 8:30 am to 5:30 pm at (888) 727-2077, or send us an e-mail to, sales@intelajib.com

 

Do you ship internationally?

 

Yes, international orders require prepayment in US dollars via wire transfer, or with Visa or MasterCard, recipient is responsible for all shipping, duty and taxes. If you decide to use a wire transfer as payment, it will be subject to a wire-transfer and handling fee, no matter what the purchase amount, please contact us for details.

 

How long will it take before I receive my order?

 

Orders are  processed in the order received, and are usually processed and shipped within two business days, provided the order was received by 10:00 am PST, and the  product ordered is in-stock. Orders received after 10:00 am PST will usually be processed and shipped within two business days from 10:00 am the following business day. Depending  upon the shipping method, and ultimate destination, standard transit, and  customs clearing times if any apply.

What is the warranty period for your products?

 

Depending  on the product purchased, our commitment to you is either ninety (90) days, or twelve (12) months. In the unlikely event that your product requires return during the warranty period, simply return to Industry Advanced Technologies, return shipping or postage prepaid, we will either repair or replace the product at our option. Go to Warranty page for our complete written Limited Warranties.

 

What if my product requires service or repair outside of the warranty period?

 

Simply return the product to Industry Advanced Technologies return shipping or postage prepaid, include your contact information, and we will send you an estimate for  repair and return shipping costs. Go to Support page for factory service plans and return shipping address.

 

What if I need technical assistance or have questions about your products?

 

We are here to assist you, give us a call Monday thru Friday 8:30 am to 5:30 pm at (888) 727-2077, or send us an e-mail to, support@intelajib.com

Industry Advanced Technologies

(888) 727-2077

Physical Address:

Intel-A-Jib™

a division of IAT, Inc.

25 West Easy St., Suite 303

Simi Valley, CA 93065

sales@intelajib.com

Mailing Address:

Intel-A-Jib™

a division of IAT, Inc.

PO Box 3372

Thousand Oaks, CA 91359

Copyright © 2004-2017 Industry Advanced Technologies, Inc. | Intel-A-Jib™, Intel-A-Head™, V-Lock Connector™ and X-Box Extrusion™  are Trademarks of Industry Advanced Technologies, Inc. | All rights reserved.